As part of my internship at Penn Medicine, I worked on Coordn8, a project aimed at streamlining the processing of patient records. The goal was to reduce administrative workloads and improve efficiency in new patient onboarding.

Observations revealed that coordinators spent excessive time manually processing patient records and faxes, creating bottlenecks and delaying care.

I improved workflows by identifying key inefficiencies and proposed user experience changes to streamline record collection. These changes supported the implementation of a system using optical character recognition (OCR) and natural language processing (NLP).

The system reduced workloads for more than 30 new patient coordinators and saved significant time and resources, with plans to scale across departments.