Bluecoats
Aug 2023
A targeted feedback collection process that enhances job satisfaction and decreases turnover rates by fostering a supportive work culture.
Overview
Client:
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Brief
During my internship at Penn Medicine, I collaborated on the Bluecoats project, aimed at addressing clinician burnout by improving workplace communication and feedback collection. The focus was on building trust and gathering actionable insights.
Identified Problem
Research revealed that clinicians often felt overlooked and disengaged, resulting in limited feedback and strained communication with administrative teams.
Solution
I proposed strategies to foster clinician engagement, including structured feedback sessions and active listening initiatives. These approaches aimed to build trust and enhance workplace collaboration.
Outcome
The ideas laid the groundwork for better communication and feedback mechanisms, supporting a more engaged and collaborative work environment.
Timeline:
3 Month Project
(
2023
)
My Role:
Conducted observations and contributed ideas to improve clinician feedback collection by fostering relationships and ensuring they felt heard.
Tools:
Team:
Brenna McGinnis
Project Manager & Design Strategist
Ken Tomczuk
Project Manager & Design Strategist
Cathy Zhao
Design Specialist
Strengthening clinician well-being with a feedback system that reduces burnout.
Solution
Product Overview
but how did we get here?
But how did we get here?
Discover
Our Research
My Research
We found that...
What I Found
Define
But why?
So How Might we...
Design Requirements
Develop
Ideating
Design Feedback
Prototyping
Deliver
Testing
User Feedback
Final Iteration
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